Client Services Intern
Bruttó órabér
2550Ft/óra
Client: BlackRock Hungary Kft.
Worktime interval
20-30 hours weekly
Join a dynamic, client-focused team at BlackRock, where you can make a real impact on how they deliver service to some of the world’s leading investors. As an intern, you will collaborate with clients and consultant firms while developing your problem-solving and process improvement skills in a fast-paced, global environment. If you are interested in the financial industry and eager to grow quickly, this role offers an excellent launchpad for your career.
Category
Economics
Company info
As the world’s largest asset manager and a leading provider of financial technology, BlackRock’s purpose is to help more and more people experience financial well-being. Founded in 1988 and based in New York City, BlackRock operates globally, with more than 70 offices spanning 40 countries, and clients in over 100 countries. They opened their Budapest Innovation Hub in 2017, with the idea that technology and finance go hand-in-hand – something they’ve believed since their founding. As a firm and together with their clients, they work to create a more equitable and resilient world, today and for generations to come.
Tasks
- Ensure timely and accurate responses to high volume service activities for both internal and external clients
- Evaluate processes and procedures for inefficiencies, make and implement recommendations for improvement
- Be motivated to achieve or outperform on service-level agreements and client expectations
- Embrace the use of technology and digital tools to deliver the highest level of service
- Aim to achieve excellent results in client satisfaction surveys and work closely with other team members to achieve overall strategic business objectives
- Build relationships and collaborate closely with internal partners to ensure a seamless delivery of service
- Handle client concerns in a timely and sensitive manner and in accordance with internal procedures
- Facilitate the diagnosis of complex client service issues, identify the source of service deficiencies and own their resolution
Requirements
- The position is open for applicants with active or passive student status for at least two more semesters
- Ongoing studies or background in Tech, Artificial Intelligence, or related field
- Fluency in written and spoken English is essential
- Excellent working knowledge of MS Office, including Outlook, Word, Excel and PowerPoint
- 1-3 years of experience in client service, operations, sales or portfolio management support
- A passion for serving clients by being responsive and empathetic
- A knack for breaking down inefficiencies and building things back up - but better
- Strong interpersonal and relationship-building skills
- Excellent written and oral communication skills, and comfort in working closely with clients and colleagues at all levels
- A high degree of emotional ownership over your work
- Strong planning and organizational skills with the ability to manage priorities to meet deadlines
- Excellent attention to detail and analytical skills with a slant toward problem solving
Working hours
- Availability to work 30 hours per week
- One-year opportunity with the possibility of extension
- Flexible working schedule
What we offer
- 2550 Ft/hour in gross
- Internship confirmation
- Opportunity to work partly from home (1 day/week)
- Learning and development opportunities
- Possibility to evolve and gain valuable experience
- Potential to work towards a relevant professional qualification
- Join one of the world’s leading asset management firms
Nice to have
- Interest in finance, asset management and a desire to learn
Application
If you are interested in this position please fill in the form below, upload your English CV and click "apply".
Details
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