German Speaking Customer Service Intern
Bruttó órabér
2295Ft/óra
Client: BP BSC Kft.
Worktime interval
20-30 hours weekly
Do you speak German on a high level? Do you want to work with a multinational company and help them with customer related tasks? If yes, then this opportunity is just for you! Join their team, and develop your career in an encouraging, forward-thinking environment!
Category
Economics
Company info
BP is a global energy business involved in every aspect of the energy system. They are working towards delivering light, heat and mobility to millions of people, every day. They are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. They have a real contribution to make to the world’s ambition of a low carbon future. In Hungary, they operate bp’s Global Business Services organization.
Tasks
- Develop a strong understanding of GBS Europe business processes and systems to enable efficient support
- Support interactions with Business to Business (B2B) and Business to Consumer (B2C) customers, intermediaries and fuel card customers
- Handle customer contacts across multiple channels including phone, email, fax and written communications
- Ensure timely and accurate data entry, storage, retrieval, archiving, maintenance and updates while maintaining data security
- Monitor and manage performance against key performance indicators (KPIs) such as customer satisfaction, service level compliance and transactional accuracy
- Support teams in the correct and effective use of all information technology systems
- Identify efficiency and optimization opportunities that drive continuous improvement and operational excellence
- Promote and support a culture of continuous improvement
- Comply with BP HSSE policies as outlined in the BP employee handbook
- Adhere to tasks, standards and requirements defined in the GBS Europe Quality Management System (QMS)
Requirements
- Ongoing studies and active Hungarian student status for at least 6 more months
- Pursuing a bachelor’s or master's degree - already completed your first year at university
- Intermediate English and advanced German knowledge both written and verbal
- Proficiency in MS Office applications (Excel, Word)
- Ability to keep deadlines whilst under pressure without compromising accuracy
Working hours
- Long-term development opportunity
- Be able to invest at least 20-25 working hours per week according to agreed schedule
What we offer
- 2295 Ft/hour in gross
- A company culture where they respect their diverse and unified teams, where they are proud of their achievements and where fun and the mindset of giving back to our environment are highly valued
- Possibility to join their social communities and networks
- Chill-out and collaboration spaces in a modern office environment
- Learning and development opportunities to shape and advance your career path
- Opportunity to work partly from home
- Company laptop
Nice to have
- Experience in a similar field
Application
If you are interested in this position, please fill out the form below, upload your CV and click on "apply". We will contact you as soon as possible.
Details
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